Convergys and Microsoft launch the first pre-integrated and pre-configured billing and customer care solution to rapidly deploy and launch new and exciting business and consumer services.

Convergys and Microsoft are entering into a global strategic relationship to "change the game" for two strategically important markets – communications providers and utility companies.

The new solution combines Microsoft’s Dynamics CRM and SQL Server 2008 R2 with the modular business support system capabilities of Convergys to:

• Provide a comprehensive next-generation business support system that dramatically improves customer experience
• Support a shared vision of enabling communications providers and utility companies to rapidly deliver a wide range of new and differentiated services